We have implemented a support process to keep you informed of your support issue status every step of the way. We provide minimal preventive maintenance with any purchase of software and/or websites. Support requests without an SLA (Service Level Agreement) are billed based on time and materials. We always send an estimate before conducting support services.
Sign up for a support & maintenance plan to avoid:
- Being billed on Time and Materials.
- Prioritization and Escalation fees.
- Change Request fees.
- Varying issue resolution times.
Our Support & Maintenance Process ↓
Support & Maintenance: What’s the difference?
Support is defined as fixing broken software or hardware with reactive development. The primary goal of support is for organizations to ensure that their internal processes run smoothly.
Software and hardware maintenance are defined as proactive development by adding new features. The primary goal of maintenance is to modify and update software and hardware after deployments to fix bugs and improve system performance.
The types of Maintenance
Corrective maintenance can be defined as correcting user reported errors in source code. Focuses on low priority repairs of defects. Cost-effective until catastrophic faults occur.
For the implementation of new features based on user submissions after delivery in order to elevate the functionality and/or performance of the software.
Entails routine checking for issues and failures. And focuses on decreasing the likelihood of unanticipated effects of evolving operating systems and devices which the software runs on.
For maintaining usability in a changing environment. And is required when issues are caused by changes to the operating system, software dependencies, hardware, or business policies of a product, thus requiring changes to the codebase.
What is IT Support?
Mainly refers to the services provided by support teams and technology specialists to a company or individual Information technology (IT) problems.
What is Remote Support?
With utilization of remote access technolgy, a support technicion provides remote assistance without having to travel to a device.
What is Software and Website Support?
Software and website support is defined as repairing defective software or a website with reactive development.
What is Software and Website Maintenance?
In software and website development, maintenance generally means to proactively modify and update software applications after deployments to fix bugs and improve system performance.
How do I get on a Support and Maintenance plan?
Ask for a Support and Maintenance plan by contacting Crunchsoft by calling 715-502-3155 or via firstname.lastname@example.org. We schedule and conduct a Discovery meeting with you and the determine a plan that best suits your needs.
What is a Service Level Agreement (SLA)?
An agreement is a commitment between Crunchsoft and you. This agreement will detail the aspects of the service in terms of quality, responsibilities, and response and resolution times.